Frequently Asked Questions

SHIPPING POLICY

USA Free shipping on orders over $25.00 or $3.49 shipping with tracking 

International shipping is based on weight and calculated at checkout.

All items shipped by Amazon details will be shown on website.

Handling

Processing Time 1-3 business days unless shipped by Amazon.

Delivery Time

Please note... the time you will receive your order depends on which country you are ordering from. We suggest allowing between 7-18 business days, but your order could arrive much sooner than 18 business days.

Customs and Import Taxes
Although we will do our very best to make sure your order arrives safe and sound , we are not responsible for delays due to customs. Buyers are responsible for any customs and import taxes.

Exchange

You may exchange your item for another product of the same value and within 7 days. The buyer is responsible for shipping cost on all returns and shipping of exchanged items.

Please contact me at masailocjewelry@yahoo.com if you have any problem with your order.

Return Policy- Conditions of Returns
We carefully inspect all products before they are shipped. Due to the nature of our products  we take extra care to described and give detailed picture of each item. They can not be resold. But in certain case of damaged in shipping or wrong item shipped we do replace or refund if photographic proof of damage is submitted to masailocjewelry@yahoo.com within 7 business days.

Cancellation 

All cancellations must be requested within 8 hours before next business day before the items ships. 

Privacy Policy

We respect your privacy.

We will only use your shipping address and contact information:

  • To fulfill your order

  • To communicate with you about your order

  • For legal reasons

Not the answer?

If you can't find the answer to what you're looking for send us an email masailocjewelry@yahoo.com or contact us